Owner console

Your catalog, staff, money and branches in one owner console, with every change on record.

Only the shop’s owner signs in here; staff use the POS.

One systemWatch the film, 1:22

How it works

Every module in one sidebar
Dashboard, orders, work and quotes, appointments, service cases, catalog, customers, promotions, gift cards and credit, staff, reports, finance and settings. Branches joins them once you have a second branch.
Bring your data in
Import customers, catalog and prices, opening stock, expenses, packs and cartons. A dry run checks every row first, you map another system’s headers, and the good rows go in. Big files run in the background; an import can be undone.
Every change on record
Every action is written to an audit log. Each order and each expense shows its own history, and you can see what Tamem support did in your account.
Take your data out
Eight datasets download as CSV or XLSX, and a monthly pack is ready for your accountant. Each export is written to the audit log too.

The rules

Who signs in: The owner only. Employees work at the POS with a PIN, under the role you give them, and never sign in to the console.
Branches: Your plan sets how many branches you may have, and each one keeps its own stock and delivery fee.
Promotions: Codes for a percentage or a fixed amount, with a use limit, dates, and automatic use for a loyalty tier. Offer, quantity and member prices: the best price wins and deals never stack.
Delivery: A fee per branch by distance, and dispatch from assigned to delivered, run by your own employees from the POS. No rider app, GPS tracking, proof of delivery or outside couriers.
Not included: A separate audit-log screen, since history is read on each order and expense. Importing past orders from another system.

Stock and Salla

One count, followed by Salla

Staff and pay

Hours, commission and monthly pay

Profit and VAT

The P&L and your VAT figures

The whole shop, in one console.

This is the dashboard you sign into. Pick a screen from the sidebar: everything on it is in the product today.

Al Noor Laundry

Dashboard

Today’s revenue, orders and open orders as soon as you sign in, with the last two weeks beside them.

Sample data

Revenue today

⃁ 2,418.60

Orders

Average ticket

⃁ 65.37

Open orders

INV-2026-004183
Abdullah Al-QahtaniReady
41.40
INV-2026-004182
Noura Al-HarbiProcessing
44.00
INV-2026-004181
Faisal Al-DosariReceived
142.50

Order	Customer	Status	Total
INV-2026-004183	Abdullah Al-Qahtani	Ready	41.40
INV-2026-004182	Noura Al-Harbi	Processing	44.00
INV-2026-004181	Faisal Al-Dosari	Received	142.50

What you can do here

Revenue, orders, average ticket and open orders for today
Revenue for each of the last 14 days
Today’s orders by status
A setup checklist until your first sale

Orders

Every order from every branch, with its payments, its tax invoice and everything that happened to it.

Sample data

INV-2026-004183
Abdullah Al-QahtaniOlayaReady
41.40
INV-2026-004182
Noura Al-HarbiOlayaProcessing
44.00
INV-2026-004181
Faisal Al-DosariAl MalqaReceived
142.50
INV-2026-004180
Reem Al-OtaibiAl MalqaDelivered
96.03

Order	Customer	Branch	Status	Total
INV-2026-004183	Abdullah Al-Qahtani	Olaya	Ready	41.40
INV-2026-004182	Noura Al-Harbi	Olaya	Processing	44.00
INV-2026-004181	Faisal Al-Dosari	Al Malqa	Received	142.50
INV-2026-004180	Reem Al-Otaibi	Al Malqa	Delivered	96.03

What you can do here

Search by customer or invoice number, filter by status and branch
Move an order to its next status, or cancel it
Refund with a credit note
Each payment, and where the invoice stands with ZATCA

Appointments

Bookings on a calendar, against the hours each person actually works.

Sample data

09:30
Sara Al-MutairiConsultationDr. Hana
Completed
10:15
Khalid Al-ShehriFollow-up visitDr. Hana
In service
11:00
Mona Al-ZahraniConsultationDr. Omar
Checked in
11:45
Turki Al-AnaziFollow-up visitDr. Omar
Confirmed

Time	Customer	Service	With	Status
09:30	Sara Al-Mutairi	Consultation	Dr. Hana	Completed
10:15	Khalid Al-Shehri	Follow-up visit	Dr. Hana	In service
11:00	Mona Al-Zahrani	Consultation	Dr. Omar	Checked in
11:45	Turki Al-Anazi	Follow-up visit	Dr. Omar	Confirmed

What you can do here

Day and week views, by branch and by staff member
Several services in one visit, each with its own person
Only free times are offered, so nobody is double booked
Check-in, no-show and reschedule, with a WhatsApp note when a booking moves

Service cases

Complaints and lost or damaged items, each with an owner, a priority and an outcome.

Sample data

SC-0192
Damaged itemHigh
In review
SC-0191
Lost itemNormal
Awaiting customer
SC-0188
Service qualityLow
Resolved

Case	Type	Priority	Status
SC-0192	Damaged item	High	In review
SC-0191	Lost item	Normal	Awaiting customer
SC-0188	Service quality	Low	Resolved

What you can do here

Log a complaint, a lost item, a damaged item or a quality issue
Assign it, set a priority, keep notes the customer can’t see
Close it with a redo, a replacement, a refund or store credit
The star ratings customers left on delivered orders

Catalog

Items, the services each one takes, and a price for every pair, edited in one grid.

Sample data

Thobe
Wash8.00Iron7.00Dry clean18.00
Abaya
Wash12.00Iron9.00Dry clean28.00
Shirt
Wash6.50Iron5.50Dry clean14.00
Bisht
Wash25.00Iron18.00Dry clean45.00

Item	Wash	Iron	Dry clean
Thobe	8.00	7.00	18.00
Abaya	12.00	9.00	28.00
Shirt	6.50	5.50	14.00
Bisht	25.00	18.00	45.00

What you can do here

Categories, items and services
A price grid: every item against every service
Stock per branch, with every movement on record
Barcodes, and shelf labels to print

Customers

Everyone who has bought from you, what they spent, and how they like things done.

Sample data

Abdullah Al-Qahtani
Gold3,240.00
Today
Noura Al-Harbi
Silver1,120.50
3 days ago
Faisal Al-Dosari
New142.50
Today

Customer	Tier	Spent	Last visit
Abdullah Al-Qahtani	Gold	3,240.00	Today
Noura Al-Harbi	Silver	1,120.50	3 days ago
Faisal Al-Dosari	New	142.50	Today

What you can do here

Search by name or phone, sort by spend or last visit
Order history, and notes on what they prefer
Loyalty points and store credit on the same page
Which channels they agreed to get receipts on

Promotions

Discount codes, a percentage or a fixed amount, each with a limit on how often it works.

Sample data

RAMADAN15
15%84 of 200
Active
WELCOME10
⃁ 10.0031
Active
GOLDFRIDAY
20%200 of 200
Inactive

Code	Discount	Used	Status
RAMADAN15	15%	84 of 200	Active
WELCOME10	⃁ 10.00	31	Active
GOLDFRIDAY	20%	200 of 200	Inactive

What you can do here

A percentage or a fixed amount off
A cap on how many times a code can be used
Applied automatically from a loyalty tier up
Switch a code off without deleting it

Loyalty

Points for every riyal spent, redeemed at the till, with silver, gold and platinum tiers.

Sample data

Outstanding points

48,200

Worth

⃁ 482.00

Customers with points

312

Expiring in 30 days

3,150

Points per riyal
1
Value of a point
⃁ 0.01
Most of an order paid in points
30%
Points expire after
12 months

Rule	Setting
Points per riyal	1
Value of a point	⃁ 0.01
Most of an order paid in points	30%
Points expire after	12 months

What you can do here

Points per riyal, and what a point is worth
A minimum to redeem and a cap per order
Points that expire after the months you choose
What your unredeemed points are worth today

Gift cards & credit

Gift cards and store credit that customers spend at the till like any other payment.

Sample data

Owed on gift cards

⃁ 6,450.00

Active cards

•••• 4821
150.00
Active
•••• 3310
0.00
Depleted
•••• 9054
200.00
Voided

Card	Balance	Status
•••• 4821	150.00	Active
•••• 3310	0.00	Depleted
•••• 9054	200.00	Voided

What you can do here

Issue a gift card; its code is shown once
See what is left on each card, or void one
Store credit per customer, with a reason for every change
What you owe on unspent cards and credit

Staff

Everyone on your team, the role each one works in, and what each person earns you.

Sample data

Ahmed
CashierClocked in
1,240.00
Sara
ManagerClocked in
980.00
Khalid
CashierOn leave
610.00

Employee	Role	Today	Commission
Ahmed	Cashier	Clocked in	1,240.00
Sara	Manager	Clocked in	980.00
Khalid	Cashier	On leave	610.00

What you can do here

Suspend someone and their PIN stops working on every till
A PIN for the till, reset from here
Each person's role and commission at a glance

Staff

Who is working right now, the leave waiting on you, and every hour your team clocks.

Sample data

Clocked in

Pending leave

Recorded hours

312.5

Ahmed
20 Aug 08:02Open
4.2
Sara
20 Aug 09:00Open
3.2
Ahmed
19 Aug 08:0519 Aug 16:20
8.3

Employee	Clock in	Clock out	Hours
Ahmed	20 Aug 08:02	Open	4.2
Sara	20 Aug 09:00	Open	3.2
Ahmed	19 Aug 08:05	19 Aug 16:20	8.3

What you can do here

Approve or reject leave requests
Every clock-in and clock-out, corrected when someone forgets
A weekly schedule for each person
Worked hours are what payroll pays

Staff

Permission profiles you set once and give to anyone: what each role may do, and how much discount it may give.

Role	Permissions	Discount limit
Cashier	2 of 5	5%
Senior cashier	3 of 5	10%
Manager	5 of 5	20%

What you can do here

Who may take orders and who may issue refunds
Who may edit the catalog and its prices
Who may send WhatsApp messages to customers
A discount limit per role, and who may approve going over it

Branches

Each branch with its hours, its pin on the map, and what delivery costs from it.

Sample data

Olaya
08:00 to 23:00⃁ 10, first 5 km
Visible
Al Malqa
09:00 to 22:00⃁ 12, first 5 km
Visible
Al Nakheel
08:00 to 23:00Pickup only
Hidden

Branch	Hours	Delivery	In the app
Olaya	08:00 to 23:00	⃁ 10, first 5 km	Visible
Al Malqa	09:00 to 22:00	⃁ 12, first 5 km	Visible
Al Nakheel	08:00 to 23:00	Pickup only	Hidden

What you can do here

Opening hours and a phone number for each branch
A location customers find on the map in the app
A delivery fee, the distance it covers, and a rate per kilometre after that
Each branch’s staff and recent orders

Finance

A monthly profit and loss built from your sales, refunds, payroll and expenses.

Sample data

Gross sales
84,210.00
Refunds
−1,120.00
Payroll (estimate)
−18,400.00
Overheads
−4,000.00
Expenses
−9,350.00
Net profit
51,340.00

August	⃁
Gross sales	84,210.00
Refunds	−1,120.00
Payroll (estimate)	−18,400.00
Overheads	−4,000.00
Expenses	−9,350.00
Net profit	51,340.00

What you can do here

Net sales after refunds
Payroll, overheads and expenses set against them
What the month actually made

Finance

The costs you pay outside payroll, each recorded with its date and amount.

Sample data

3 Aug
Rent
6,000.00
10 Aug
Electricity
1,450.00
14 Aug
Detergent and hangers
1,280.00
21 Aug
Van fuel
620.00

Date	Label	⃁
3 Aug	Rent	6,000.00
10 Aug	Electricity	1,450.00
14 Aug	Detergent and hangers	1,280.00
21 Aug	Van fuel	620.00

What you can do here

Record a cost with its date, label and amount
Look back at any month
Remove one entered by mistake
Every expense counts in that month's profit and loss

Finance

Each person's pay for the month, worked out from their plan and drafted before you finalize it.

Sample data

Ahmed
Base5,000.00Commission1,240.00Payout6,240.00
Sara
Base7,000.00Commission980.00Payout7,980.00
Khalid
Base3,570.00Commission610.00Payout4,180.00

Employee	Base	Commission	Payout
Ahmed	5,000.00	1,240.00	6,240.00
Sara	7,000.00	980.00	7,980.00
Khalid	3,570.00	610.00	4,180.00

What you can do here

A pay plan per person: base, hourly rate and commission
Hours from the attendance log, paid leave included
Commission on the sales each person made
Draft the month's run, check it, then finalize

Reports

About twenty reports on sales, staff, customers and money, ready to export. Only the owner can open them.

Sample data

Net sales

⃁ 84,210

Orders

1,284

Average ticket

⃁ 65.58

Refunds

1.3%

Thobe, wash
Orders412Revenue3,296.00
Abaya, dry clean
Orders198Revenue5,544.00
Shirt, iron
Orders176Revenue968.00

Top items	Orders	Revenue
Thobe, wash	412	3,296.00
Abaya, dry clean	198	5,544.00
Shirt, iron	176	968.00

What you can do here

Sales by day, branch, category and hour
Sales per employee, top customers, and who stopped coming
Export a report as CSV or Excel
A monthly pack for your accountant, from Finance

Settings

Your business details, how receipts go out, the words your staff see, and your WhatsApp usage.

Sample data

Business name
Al Noor Laundry
VAT number
310123456700003
Receipt on WhatsApp
Ask each time
Printed receipt
Automatic

Setting	Value
Business name	Al Noor Laundry
VAT number	310123456700003
Receipt on WhatsApp	Ask each time
Printed receipt	Automatic

What you can do here

CR number, VAT number and logo for the invoice
Printed and WhatsApp receipts: off, ask, or automatic
Call an order a ticket, or an item a garment, if that is what your shop says
Paired tills, the idle lock and your Salla store

What you stop juggling.

Most shops run on a card machine, a spreadsheet, a stamp card and a phone. Here is where each of those jobs lives in Tamem.

Taking the order and the payment
Usually done with: A card machine and a notebook
In Tamem: The POS on a tablet, offline too
Tax invoices
Usually done with: A separate e-invoicing service
In Tamem: Every sale, in ZATCA’s Phase 2 format
Sending the invoice
Usually done with: A photo of the receipt on WhatsApp
In Tamem: A PDF on WhatsApp, at payment
Telling the customer it’s ready
Usually done with: A phone call
In Tamem: A WhatsApp message when the status changes
Stock
Usually done with: A spreadsheet
In Tamem: Catalog, counted per branch
Bringing customers back
Usually done with: A stamp card
In Tamem: Loyalty points that redeem at the till
Gift cards and credit
Usually done with: Paper vouchers
In Tamem: Gift cards & credit
Staff hours and commission
Usually done with: A spreadsheet at month end
In Tamem: Staff and Finance
Selling online as well
Usually done with: Typing Salla orders in twice
In Tamem: Salla, synced by SKU

Take a real order on it first.

We set it up with your catalog and your prices, on your counter. You watch it print, and decide.

Start free trial

Or call+966 53 496 5642 WhatsApp+966 53 496 5642

Owner console

How it works

Every module in one sidebar

Bring your data in

Every change on record

Take your data out

The rules

Works with

Stock and Salla

Staff and pay

Profit and VAT

Dashboard

What you can do here

Orders

What you can do here

Appointments

What you can do here

Service cases

What you can do here

Catalog

What you can do here

Customers

What you can do here

Promotions

What you can do here

Loyalty

What you can do here

Gift cards & credit

What you can do here

Staff

What you can do here

Staff

What you can do here

Staff

What you can do here

Branches

What you can do here

Finance

What you can do here

Finance

What you can do here

Finance

What you can do here

Reports

What you can do here

Settings

What you can do here

Take a real order on it first.