Appointments

Appointments go on a staff calendar that only offers free times, and customers book and cancel them from the customer app.

Walk-ins and bookingsWatch the film, 1:22

How it works

Customers or staff book
Customers book in the customer app when the branch is listed on the marketplace; staff book walk-ins. One appointment can hold several services, each with its own staff member.
Only free times are offered
The calendar shows each branch and staff member by day or week. A time someone already holds is never offered, and the database itself refuses a double booking.
The diary runs the visit
At the till, the diary moves each appointment through check-in, in service and complete. Canceling or marking a no-show asks for a reason.
The customer is told
When an appointment changes, the customer gets a push notification in the customer app. Only a reschedule also goes by WhatsApp.

Booking policy: Each shop sets its slot length, the minimum notice, how far ahead customers may book, how late they may cancel, and how long before a late arrival can be marked a no-show.
Price changes: A price change by staff needs the PIN of someone whose role may approve it, never the person asking. Each approval covers that one change and nothing else.
Early no-shows: Marking a no-show before the shop’s waiting time is up needs a manager’s override.
When it’s on: When the shop answers in setup that customers book appointments, and the plan includes it. The clinic preset answers yes from the start; any shop can turn it on.
Not included: Paying an appointment’s balance at the till, selling packages or credits, customers rescheduling from the app, an agenda view, and WhatsApp confirmations.